Refund policy
【Return Policy】
TAMAKO co.,ltd. deals with made-to-order products.
Returns and cancellations are not accepted after an order has been placed.
However, we will accept returns or exchanges in the following cases:
- If the product is damaged or soiled and the customer refuses to accept delivery.
- If a different product from the one ordered is delivered.
- If the product is defective.
Please note that returns or exchanges due to customer preference will generally not be accepted.
We kindly ask that customers carefully consider their purchase before placing an order.
【Return and Exchange Procedure】
In the event of a damaged or defective product, please contact us within 7 days of receipt.
We will provide you with detailed information regarding the return or exchange process.
Return or exchange shipping costs will be covered by us.
【Return Shipping Fees】
Return shipping fees for returns due to customer preference will be the responsibility of the customer.
However, if the product is defective, we will cover the shipping fees.
【Return Procedure】
If you wish to return a product, please contact us at the following address:
Address: 1F TAMAKO BTMK, 1-14-28 Higashi-Nakano, Nakano-ku, Tokyo 164-0003, Japan
Phone: +81-80-3553-2479
Email: masakikobayashi@tamako.co
We will promptly and courteously respond to any inquiries regarding returns to provide our customers with the best possible shopping experience.