Shipping policy

【Shipping Policy】

At TAMAKO co.,ltd., we offer the following shipping methods to ensure that our customers receive their products safely:

 

【International Shipping】

For international shipping, a flat rate of 4500 yen will be charged for all products. However, for purchases over 30,000 yen, international shipping will be free.

【Shipping Method】

We use Yamato Transport for domestic shipping and EMS for international shipping.

【Delivery Time】

For international shipping, we cannot guarantee a specific delivery date or time due to variations in shipping times based on the destination.

*For made-to-order products, it takes about 2 weeks for production. We will ship the product after it is completed.

【Shipping Date】

We aim to ship products within 2-3 business days after receiving the order. However, depending on order volume and weather conditions, shipping times may vary.

【Changing Shipping Address】

If you need to change the shipping address, please contact us before the item has been shipped. After shipping, we cannot make changes to the shipping address.

【Other】

If a product is damaged or defective, please contact us within 7 days of receiving the item. We will respond promptly and handle the issue.

【Contact Information】

Address: 1F TAMAKO BTMK, 1-14-28 Higashi Nakano, Nakano-ku, Tokyo, 164-0003, Japan

Phone number: +81-80-3553-2479

We strive to provide our customers with the best shopping experience possible and will respond quickly and courteously to any inquiries related to shipping.

Email: masakikobayashi@tamako.co